Kristen Swanson is Senior Director of Customer Insight at Slack, the channel-based messaging platform designed to "make work easier, more enjoyable, and more productive. "This is the second in a series of recurring articles on how modern support leaders are navigating the support landscape as it continues to Latest Mailing Database evolve. With customer expectations on the rise, we seek to uncover how support leaders are creating best-in-class experiences to meet those expectations, and what support teams need to be in place to succeed as the future unfolds. As many Slack customers face transitions to new remote work environments, Kristen's team is working to help them feel comfortable and confident working apart, keeping them connected.

Although it wasn't specifically designed for remote work, the beauty of the Slack platform is that it lends itself perfectly to Latest Mailing Database the recent shift from working from the office to working from home that many of us have had. known. Our team is aware of the huge changes people are going through right now and we are working to provide these people with the extra support they need to stay aligned and communicate effectively” As the world looks to the future of work, Kristen talks about Slack's focus on supporting its customers and helping them through this transition, saying, "Our team understands the huge changes people are going through. right now and we're focused on providing these people with the extra support they need to stay aligned and communicate effectively.

Everyone on support As global lockdown restrictions went into effect earlier this year, Slack added a banner to its homepage with a simple message: "Want to talk to someone and get help setting up your team ? Click here." The following month, hundreds of Slack teammates from across the company hopped on calls with customers to Latest Mailing Database help them get set up with everything they needed to work remotely. With more than 2,000 employees and a customer base that includes 65 Fortune 100 companies, Slack is a solution that has revolutionized the way people communicate at work. Its team of 250 support specialists, product experts and Customer Experience Champions is dedicated to providing a deeply human support experience for its customers – as Kristen puts it, their goal is “to help people do their best work.”